TruStartExecution-only OTC desk

TruStart / Fraud prevention

Fraud prevention

Scammers use crypto because it's fast and final. Slow down.

If someone you met online, a caller, or a “recovery agent” is telling you to buy crypto, stop and email us first at compliance@tstech.info. Watch our video below.

TruStart will never ask you, by phone, video or email, to move funds to a wallet we have not confirmed in writing, share your seed phrase or recovery words, or install remote-access software. We do not take inbound client calls. Please email us and we will reply in writing. Where a compliance verification call or video is required, it is arranged in advance by email from an @tstech.info address.

“Fraud Prevention Video - English” · TruStart Compliance · 2 min 48 sLoads from YouTube (privacy-enhanced mode) only when you press play.

This video explains two common types of financial fraud: pig butchering scams and recovery scams. You'll learn how these scams work, the warning signs to look out for, and the steps you can take to protect yourself and your assets.

Read the video transcript

Pig butchering is a method of investment fraud, where bad actors use fictitious personas and technology to gain their victims' trust to target their finances. The scam gets its name from the practice of farmers fattening hogs for slaughter.

How does it work?

Some victims come across AI-generated videos of influential speakers, such as government officials or celebrities, backing investment websites where everyone can earn up to $5,000 a week, while others may stumble across these fraudulent domains on their own.

It can be hard to distinguish these platforms from genuine ones, as they have many of the same features. Nonetheless, there are red flags to look for, including customer tiers, big referral bonuses or promises of guaranteed rates of return.

Once on the page, victims are prompted to open a cryptocurrency trading account and begin investing. At first, the victim invests a small amount of crypto and appears to be trading successfully with support from their online coach, the fraudster. With the help of phony dashboards or apps, victims see exponential returns. As their confidence and account grows, they often invest larger sums of money.

However, when the victim goes to withdraw the funds, they are met with a number of manufactured reasons they cannot. Perhaps it's a temporary liquidity issue or tax bill to be paid, requiring more funds before money can be withdrawn. As the account remains tied up, the victim will realize they are likely getting scammed. The fraudster abruptly ceases contact, also known as ghosting, and the platform goes offline.

At this point, the victim may be contacted by a fraudulent recovery service. This could be a person masquerading as an ex-FBI or Canada Revenue Agency employee offering to recover assets, for a fee of course. In the victim's desperation to recuperate their investment, they may hand over even more funds.

It's important to note that cryptocurrency exists outside of the normal banking system, where there are established consumer protections. If you grant access to your accounts, you risk losing your funds without recourse for compensation.

Here's what you can do:

  • Beware of unsolicited messages from strangers.
  • Communicate with family and friends about investment decisions.
  • Use a cold wallet to store cryptocurrency to avoid hack exposure.
  • Work directly with a trusted over-the-counter or OTC desk such as TruStart.

And remember, if it sounds too good to be true, it probably is.

If you've fallen victim to a scam, stop all communication and contact your local police department and anti-fraud centre.

In the news · Fraud we've stopped

Our fraud program, in numbers.

Figures below are per the press release, 23 July 2026.

Press release, Trustart Technologies Limited · 23 July 2026

TruStart’s Fraud Prevention Program Blocks More Than $23.5 Million in Suspicious Crypto Transactions

$23,580,000in trade volume saved or returned to customers since tracking began in June 2025
1,169customers have gone through TruStart’s fraud prevention materials since December 2024
731customers have viewed TruStart’s fraud prevention video

“It’s a great video and the messaging couldn’t be clearer.”

— a Calgary Police Service constable, on our fraud prevention video

Founded in 2020, TruStart has facilitated more than $1 billion in crypto transactions, per the same release. Read the full press release ↗

Common scams

What they look like in real life.

Almost every crypto scam has the same ingredients: trust built quickly, pressure to act now, and a request to send money somewhere you can't get it back from.

01

Investment / “pig butchering”

A new online friend or romantic contact slowly builds trust, then shows you a trading site or app with impressive “profits”. Everything you send is kept by the scammer.

Warning sign: a stranger offering to teach you to trade, and a platform you can't withdraw from.

02

Recovery scams

After a loss, someone offers to get your money back, for a fee or a “tax”. They may pose as lawyers, regulators or police. It's the same criminals, coming back for more.

Warning sign: anyone asking for money up front to recover money.

03

Impersonation

Phone calls, texts or emails from people pretending to be from the government, tax authority, police, your bank or TruStart, saying your money is at risk and must be moved into crypto.

Warning sign: urgency, threats and instructions to keep it secret. TruStart arranges any verification call in advance by email.

04

Romance

A relationship that starts online and moves quickly, followed by a crisis that needs money, often in crypto.

Warning sign: someone you've never met in person asks for money.

05

Tech support

A pop-up or unexpected message claims your computer is infected and asks for remote access, then directs you to buy crypto.

Warning sign: unsolicited contact asking to control your device.

06

Fake giveaways & ads

Deepfake videos of public figures, or ads promising to double your crypto.

Warning sign: guaranteed returns and “limited time” offers.

How TruStart protects you

Checks built into every trade.

An execution-only desk can still slow things down when it matters. Here's what we do.

Our screening, step by step (from our July 2026 press release)

  1. 01

    Identity verification

    Customers complete ID verification and a liveness check via a secure link.

  2. 02

    Screening questionnaire

    Questions about source of funds, whether a third party is coaching or directing you, whether you have sole access to your wallet, whether the funds are going to an “investment” platform, your occupation, your wallet type, and whether you are a politically exposed person.

  3. 03

    Live compliance call or enhanced video verification

    For transactions meeting set risk or value thresholds, a TruStart team member verifies your identity and answers in real time. Where required, this is a live video verification with liveness checks instead. Where a compliance verification call or video is required, it is arranged in advance by email from an @tstech.info address.

  4. 04

    Fraud Prevention email

    Every customer receives a final questionnaire with our Fraud Prevention video. You watch it in full and reply “I acknowledge”, and confirm key risk disclosures, including that crypto transactions are irreversible.

We check in with every client

A named person reviews your request and asks you, in writing, why you're buying before your first trade.

We check the wallet is yours

We confirm the address with you in writing, and can send a small test amount before the full trade. We may ask you to show you control the wallet.

We can pause a trade

If something doesn't look right, we may stop and email you before settling.

What we will never ask

TruStart will never ask you, by phone, video or email, to move funds to a wallet we have not confirmed in writing, share your seed phrase or recovery words, or install remote-access software. No one at TruStart will ask for your private keys, passwords or one-time codes.

Messages only from official channels

Any message about a trade or payment instructions comes only from an @tstech.info address. Where a compliance verification call or video is required, it is arranged in advance by email from an @tstech.info address.

We never hold your crypto “for safety”

We will never ask you to send crypto to us, or anyone, to “secure” it.

If you've been targeted

What to do, in this order.

Act quickly, and don't be embarrassed. These scams are run by organised groups, and they fool careful people every day.

  1. Stop. Don't send anything else.

    Do not make further payments or share any codes, even if you are told it will recover your money.

  2. Email TruStart

    If a TruStart trade is involved, email us right away. We can pause anything not yet settled and confirm in writing whether a request really came from us.

    compliance@tstech.info
  3. Report it to your national fraud reporting service

    Report the scam to the official fraud reporting service in your country. Reporting helps police link cases and warn others.

  4. Contact your bank

    Tell your bank or card issuer about any payments you made. Ask them to flag your account.

  5. Report it to your local police

    Get a file number. Keep messages, wallet addresses, transaction IDs and receipts.

Our official channels

If it's not on this list, it isn't us.

Scammers copy company names and logos. Check every message against these details.

Email domain
@tstech.info only
Websites
tstech.info · tstech.uk.com

We do not take inbound client calls. Please email us and we will reply in writing. Where a compliance verification call or video is required, it is arranged in advance by email from an @tstech.info address. We reply within minutes during business hours (Mon–Fri, 5:00–19:00 UK time).